A: Hi ,

Thank you for exploring Beis!

We appreciate your interest in our products. You can find the lock instructions on the booklet that comes with the luggage. The preset combination is 0-0-0 and you can personalize as following or follow these steps:

1. Turn the dials to the current opening combination
2. Press down the reset button with a pen or other small tool, then turn the dial to your desired combination
3. Once you release the reset button, your new combination will be set.

You may change it and reset your lock again by following the steps above.

You are also welcome to refer to the following link in reference to a video tutorial: beistravel.com/pages/beis-roller-locks. We hope this helps! Please let us know if this helps or we would be happy to help you further.

Warm regards,

Shania
Beis Customer Care
beistravel.com

A: Hi Olivia,

Thank you for pointing that out, there is an error on the site, they are actually out of stock, we will update this on our end. If you have anymore questions, please reach out to hello@beistravel.com

A: Hello fellow explorer! This really depends on the extent of the damage or scuffs but what our fellow explorers have found is they are less detectable in the black luggage.